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Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.or read our to learn how to use this site. I have a Dell Precision 7510 laptop. For the last few months, if I shut my laptop without the power cord connected, or if I take out the cord while it's shut, it'll reset upon opening.
I can't remember any specific even happening before the issue appeared.I assume going into sleep mode in general will do this (after the issue first appeared I kept it plugged in whenever possible). If I don't say otherwise within 10 minutes, assume that it indeed shut off and I was too impatient to wait to log back in to confirm.Thanks. Well, I'm out of ideas as there is no logical reason that sleep should behave any differently when the laptop is on external versus battery power unless the battery begins to run out while it is asleep.This doesn't even make sense to me as far as Windows goes, as it controls the sleep process. Have you looked under Power Options and Advanced Power Options to see if something appears to be off there? You would, of course, need to have a fully functioning counterpart to try to determine what's different.I hope this issue might ring a bell for someone else. Thank you.I managed to trace one of the unexpected shutdowns from the System Event Log.Event78:Log Name: SystemSource: EventLogDate: 2017-12-30T14:36:35.339Event ID: 6008Task: N/ALevel: ErrorOpcode: N/AKeyword: ClassicUser: N/AUser Name: N/AComputer: DESKTOP-VLPQOOBDescription:The previous system shutdown at 2:38:08 AM on?12/?30/?2017 was unexpected.Unfortunately, there isn't much helpful information apart from that.
On the other hand, I do suspect that the problem isn't an actual fault in Windows — it's a fault with the BIOS. Your BIOS version is over a year old, version 1.9.4, according to SystemInfo.BIOS Version: Dell Inc. 1.9.4, 11/4/2016.Now there appears to be a bug in version 1.9.4 (perhaps before that) which was patched in December of last year with version 1.9.5, and it sounds very close to your problem. I am quoting from DELL's support page for:Fixes:- Fixed system restart issue when both Device Guard and Credential Guard enabled in Win10 enterprise.- Fixed system only can switch display to external monitor one time by lid close in the Bios Setup.- Fixed system become reboot from hibernation resume after loading Bios default.
Monitor Turns Off When Laptop Closed![]() Laptop Turns Off When Closed Windows 10
sicHence I would update your BIOS to the latest version — that is,. I would suggest you double-check whether what I'm seeing is what you're seeing, i.e., that the BIOS update linked is truly applicable to your model. And of course follow all of DELL's precautions.Edited by bwv848, 30 December 2017 - 05:46 PM. Thank you.I managed to trace one of the unexpected shutdowns from the System Event Log.Event78:Log Name: SystemSource: EventLogDate: 2017-12-30T14:36:35.339Event ID: 6008Task: N/ALevel: ErrorOpcode: N/AKeyword: ClassicUser: N/AUser Name: N/AComputer: DESKTOP-VLPQOOBDescription:The previous system shutdown at 2:38:08 AM on?12/?30/?2017 was unexpected.Unfortunately, there isn't much helpful information apart from that. On the other hand, I do suspect that the problem isn't an actual fault in Windows — it's a fault with the BIOS. Your BIOS version is over a year old, version 1.9.4, according to SystemInfo.BIOS Version: Dell Inc.
Dell Laptop Turns Off When Closed
1.9.4, 11/4/2016.Now there appears to be a bug in version 1.9.4 (perhaps before that) which was patched in December of last year with version 1.9.5, and it sounds very close to your problem. I am quoting from DELL's support page for:Fixes:- Fixed system restart issue when both Device Guard and Credential Guard enabled in Win10 enterprise.- Fixed system only can switch display to external monitor one time by lid close in the Bios Setup.- Fixed system become reboot from hibernation resume after loading Bios default. sicHence I would update your BIOS to the latest version — that is,. I would suggest you double-check whether what I'm seeing is what you're seeing, i.e., that the BIOS update linked is truly applicable to your model. And of course follow all of DELL's precautions.That did the trick. Thank you so much!. And, not aimed at the OP in any way but as an observation in general, this is why one's BIOS/UEFI should be updated to the latest version, whatever that may be for your hardware, just as your operating system is (at least for security).BIOS/UEFI updates are generally done for one of two purposes: security fixes or bug fixes.
You can run into bugs such as the one in this thread that would have been avoided entirely had BIOS/UEFI updates been checked for and installed when available at your device manufacturer's support website.These days they're generally very simple to do, too.
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